We did not receive clear responses regarding solutions to the findings reported by the quality inspector who visited your factory. Meanwhile, we have received a considerable number of customer returns in the U.S. due to product quality issues, such as:
The finishing of the product is poorly stitched, with skipped stitches. We would appreciate greater engagement from your team in addressing our questions and concerns. Our intention is to continue working with you and Taizhou Donghe Arts & Crafts Co. we need to improve product quality, reduce customer returns, and introduce new natural fiber products that can help us stand out from our competitors